The RQ Consultancy has been providing IT support and services to the small and medium enterprise community since 1997. We pride ourselves in providing personal, discreet, cost effective independent IT advice and support.
We are not like other IT support companies that try to avoid coming to site at all costs or have a faceless call centre staffed by script readers.
We are here for our clients, offering an attentive service that our client’s really appreciate.
We have been Microsoft Small Business Specialists for a number of years and understand the needs and constraints of small businesses. Many of our clients are owner run small to medium sized businesses and they don’t want the headache of running the IT to support that business. That is where we come in, providing that personal trusted service, leaving the owner to do what they know best – run their business.
We have particular expertise in start-ups and helping new companies come to life with the IT infrastructure they need to grow.
We are proud of the fact that all of our client’s are word of mouth referrals and, to date, we haven’t had the need to do any marketing
I have worked with Neville Jones and The RQ Consultancy across two businesses for 12 years. Neville is very knowledgeable, helpful and provides an excellent responsive service. Having moved office in 2016 he assisted with setting up our new IT Infrastructure, which made the office move less painful and ensured everyone was connected when sat at their new desks. I have no problem in recommending Neville and The RQ Consultancy to anyone looking for a reliable and cost efficient service.
Lions Clubs International is a worldwide service club organisation. We have been supported by The RQ Consultancy for over 15 years and in that time they have become an integral part of our IT setup. They have provided us with a complete IT support service installing new hardware and software applications and updating those applications. They have advised our headquarters’ team on a huge variety of issues including network security, maintaining our database, advising on and then installing a new server and performing the daily back-up of data. Over the years we have found their IT service a great source of huge support in ensuring we can continue to deliver the service from HQ that our members demand. On occasion when they have not been able to resolve an issue remotely they have gone the “extra mile” (literally) and traveled to our offices from their base which is a round trip of some 250 miles. I have no hesitation in recommending their services.
I have received many years of excellent IT and telephone system support from The RQ Consultancy for a large and busy London set of Barristers’ Chambers, for my own separate business and personally. I have always been especially impressed by the speed and efficiency of their response times and their ability to deal with some of my more awkward and less IT-literate colleagues with patience and good humour. I would thoroughly recommend The RQ Consultancy.
The RQ Consultancy have provided IT consultancy and support from day one and helped us in our start-up phase right through to now, 8 years later. We would thoroughly recommend them for their professional advice, support and friendly approach.
Neville Jones and The RQ Consultancy have looked after our IT for over 3 years and we have enjoyed trouble free communications and an excellent service when needs arise. I have no hesitation in recommending them.
The RQ Consultancy have efficiently supplied and maintained our computer equipment for the past 4 years. In February 2017 we expanded into adjacent offices, requiring additional equipment and cabling. After an initial consultation with Neville, an agenda and IT requirement was put in place. Also on Neville’s recommendation our telephones were upgraded to VoIP to take advantage of the many extra features available such as direct dial lines and individual voicemails. The RQ Consultancy managed it all brilliantly and with little or no interruption to our business. Adam was spectacular - setting up and configuring the PC’s and phones; we now have an impressive IT infrastructure and the switch over, from old system to new, was seamless. We are happy to recommend their services; well done and thanks again.
We have worked with Neville Jones and The RQ Consultancy for over 10 years and always find them professional, knowledgeable and extremely effective to resolve any IT issues and help with renewing our current systems. I would not hesitate to recommend them to any business or personal client.
At the point of starting my business some 13 years ago, I was introduced to Neville Jones and to this day he is one of the best things that has happened to Kennedys. He is patient, generous, understanding, reliable and very knowledgeable. In recent years he has added to his team and the likes of Jamie have just added to the excellent service that The RQ Consultancy offer. I wouldn't hesitate to recommend these amazing guys; just so long as not too many of you use them and I then can't get hold of them myself!
We have been using The RQ Consultancy for over 10 years and would have no hesitation in recommending them to others. Their support has always been excellent and their advice when considering new avenues has been useful and valued.